Company shared inbox: the whole team's workspace
A shared inbox doesn't have to be “contact@”: it's any inbox several people need to follow together.
We often picture a shared inbox as a role address - contact@, support@, billing@. In reality, a shared inbox is any inbox several people need to follow: the company's main inbox, an executive's address relayed by an assistant, or a plain ordinary address a whole team depends on. InboxBriefs turns it into a shared workspace: a prioritized daily summary, a common agenda, assignable tasks and clear roles - all without ever exposing anyone's personal email.
What breaks in a many-hands inbox
- People think shared inbox = role address, so the company's main inbox stays managed the old way
- Important emails get buried: nobody has a prioritized view of what matters today
- Sharing passwords just to “see the inbox” creates a real security risk
- No separation between what's shared and what's personal
How InboxBriefs transforms the shared inbox
Any inbox becomes a shared space
Connect read-only the inbox the team needs to follow - role address or ordinary mailbox. No need to share the password between colleagues: everyone gets their own access to the space.
A prioritized daily summary
The shared inbox gets its daily summary - urgent, important, FYI - visible to the whole team, at the space's hour and timezone.
Tasks, an agenda and roles
Requests become assignable tasks, dates become events in a common agenda, and the admin delegates fine-grained permissions (invite, remove, manage mailboxes).
Personal stays private
The space only sees the shared mailboxes connected to it. Members' personal inboxes stay strictly private - a structural separation, not a setting.
Rules to copy (and adapt)
- Prioritize customer and supplier emails that are waiting on an action.
- File acknowledgements and automated notifications as FYI.
- Mark as urgent anything mentioning an unpaid invoice, an incident or a near deadline.
Frequently asked questions
Do we have to share the mailbox password?+
No. The admin connects the mailbox once (OAuth for Gmail/Outlook/Yahoo, or encrypted credentials for a private IMAP server). Each member then accesses the space with their own account - no password is shared between colleagues.
Is it only for role addresses like contact@?+
No. Any inbox can become a shared inbox: the company's main inbox, an ordinary address, as soon as several people need to follow it.
Can InboxBriefs reply or act on the inbox?+
No. Access is read-only: InboxBriefs summarizes and organizes, but never sends, deletes or edits an email.
How much does a space cost?+
The Team & Enterprise plan is per space, not per seat: one space covers up to 25 members and 10 shared mailboxes.
Your company inbox deserves better than a shared password. Create a space, connect it and give the whole team the same clear picture.
Ready to get your morning back?
Connect your inbox, pick your time, and get a priority-sorted summary by tomorrow. No credit card.
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